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ExpressVPN uses anonymous analytics to improve its services. When you set up the ExpressVPN app, your app will ask for permission to collect analytics. No analytics are collected without your permission. The ExpressVPN Privacy Policy outlines how data is collected and processed.

To see instructions on enabling or disabling analytics, select a platform below.

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Windows
Mac
Android
iOS
Linux
ExpressVPN router app


Windows

  1. Click on the hamburger menu (≡)
  2. Select Options
  3. Click on the Advanced tab
  4. To enable or disable analytics, check or uncheck the box under Help improve ExpressVPN.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Mac

  1. Click on the hamburger menu (≡)
  2. Select Preferences
  3. Click on the Advanced tab
  4. To enable or disable analytics, check or uncheck the box next to Help improve ExpressVPN.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Android

  1. Tap on the hamburger menu (≡)
  2. Select Settings
  3. Tap on Help Improve ExpressVPN
  4. To enable or disable analytics, slide the toggle next to Help Improve ExpressVPN.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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iOS

  1. Tap on the hamburger menu (≡)
  2. Select Settings
  3. To enable or disable analytics, slide the toggle next to Help Improve ExpressVPN.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Linux

  1. To view whether the ExpressVPN Linux app is sending analytics, enter: expressvpn preferences
  2. If send_diagnostics is true, you can disable sending analytics by entering: expressvpn preferences set send_diagnostics false
  3. If send_diagnostics is false, you can enable sending analytics by entering: expressvpn preferences set send_diagnostics true

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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ExpressVPN router app

  1. On the router dashboard, go to VPN > VPN Options
  2. To enable or disable analytics, check or uncheck the box under Diagnostic data (for the ExpressVPN DD-WRT router app) or Help improve ExpressVPN (for the ExpressVPN OpenWRT router app).

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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